VoiceClub — Terms of Service

Last updated: 24 October 2026

DRAFT for review — have counsel review before public launch.

1. Eligibility

You must be at least 16 years old to use VoiceClub, or older where your country sets a higher minimum. We ask for your date of birth when you sign up. If you are under the minimum age, you may not create an account, and we will close accounts we find to be below it. People aged 16 and 17 may use VoiceClub, and what we do differently for them — including that we never advertise on the basis of profiling — is set out in section 11 of our Privacy Policy.

2. Your account

You're responsible for your account and your callsign. Keep your credentials secure.

3. Acceptable use

VoiceClub has zero tolerance for objectionable content and abusive users. Accounts that post or transmit such content are removed.

Don't use VoiceClub to harass, threaten, defame, or impersonate others; to share illegal, hateful, or sexually exploitative content; or to spam. You are responsible for everything you say or transmit.

4. Voice & recording

We do not record or store the audio in rooms. Don't record or share other people's audio without their consent.

5. Moderation and reporting

5.1 Reporting. You can report a user or a room from within the app. Your report is acknowledged automatically. Tell us what happened, where (room and time), and why you believe it breaches these terms or the law.

5.2 How we handle reports. Every report is acknowledged automatically.

The 24-hour commitment applies to reports submitted under the categories marked “safety” in the reporting form: harassment or threats, hate speech, sexual content, content involving a minor, and impersonation. The category is fixed at the moment you submit the report, and the 24 hours run from the automated acknowledgement.

Acting means we review the report and, where it is justified, remove content and suspend or terminate the account responsible. Where a report indicates an immediate risk to someone's safety, we restrict the account first and review afterwards. Some restrictions are applied automatically and are reviewed by a person as soon as possible.

Reports in the remaining categories — spam, name disputes, technical complaints — are handled as quickly as we reasonably can, and we tell you the outcome.

5.3 What we can do. We may issue a warning, remove content, limit features, suspend or terminate an account. Because live audio is not recorded, we may act on the account rather than on the content.

5.4 Statement of reasons. If we restrict your account or your content, we will tell you what we did, the facts we relied on, which term or law applies, whether the decision was automated, and how to challenge it.

5.5 Challenging a decision. Email support@voiceclub.live with your callsign within 6 months. A human reviews it and replies with reasons. You can also take the matter to a court, or to an out-of-court dispute settlement body certified under Article 21 of the Digital Services Act.

5.6 Reporting to authorities. Where we suspect a criminal offence that threatens someone's life or safety, we inform the police or the relevant authority, as Article 18 of the Digital Services Act requires.

6. Paid features

6.1 How to buy. VoiceClub+ (Premium) and token packs are bought as in-app purchases through the Apple App Store. Your payment, receipt and any refund are handled by Apple under its own terms; we never see your payment details. Our own server checks Apple's confirmation of your purchase and then gives your account what you paid for (see sections 2 and 5 of our Privacy Policy).

6.2 Price and term. VoiceClub+ is available per week, per month or per year. The price of each, including VAT, is shown in the app and on Apple's purchase screen before you confirm, and that is the price you pay. At the time of writing it is €4.99 per week, €12.99 per month or €39.99 per year. The monthly and yearly plans start with one free month for new subscribers (Apple decides who qualifies: once per Apple ID per subscription group). Before you start, the app and Apple show the trial and the price you pay after it. If you do not cancel at least 24 hours before the free month ends, the subscription continues at the normal price; cancel in time and you pay nothing. Any other introductory price is shown the same way before you buy. The subscription renews automatically for the same period unless you cancel before the renewal date. You can cancel at any time through your App Store subscription settings; cancellation takes effect at the end of the period you have paid for. After the first term, you may end the subscription at any time with no more than one month's notice.

6.3 Right of withdrawal. As a consumer in the EU you have 14 days to withdraw from a distance contract. By starting your subscription immediately you expressly request immediate performance and acknowledge that you lose the right of withdrawal once performance has begun. Token packs are digital content that is delivered straight away: by buying one you ask us to credit the tokens immediately and acknowledge that you lose your right of withdrawal once they are credited. Refunds are handled by Apple; we will support any reasonable request you make to them.

6.4 Price changes. We will notify you at least 30 days before any price change takes effect. You may cancel before it takes effect. Where the law gives you a right to terminate on a price increase, that right applies.

6.5 If we discontinue a paid feature. If we permanently remove a paid feature, we will refund the unused portion of your subscription on a pro-rata basis.

6.6 Advertising. Free accounts see non-personalised ads, and only after you have answered the consent form; you can decline and keep using VoiceClub. VoiceClub+ members, people on a day pass and anyone in an ad-free period bought with tokens see no ads. How this works and what data it involves is set out in section 6 of our Privacy Policy.

7. Tokens

7.1 What they are. Tokens are used inside VoiceClub only. They have no value outside the app, cannot be exchanged for money, and cannot be transferred to other users.

7.2 Expiry. Tokens you bought do not expire. Tokens you earned expire after 12 months without activity on your account.

7.3 If we suspend you. We do not take away tokens you bought as a penalty. If your account ends, we refund the unused balance of tokens you paid for; earned tokens are not refunded.

7.4 How you get tokens and what you can use them for. You get tokens by buying a token pack, from the daily gift, or by choosing to watch a rewarded ad. You can spend them inside the app — for example on unlocking a reaction, a day pass (VoiceClub+ for 24 hours, which does not renew), a room pass (a two-hour pass into a room that is full) or a period without ads. The price in tokens is shown before you confirm, and a spend cannot be undone. A reaction you unlock stays yours; a pass or ad-free period ends when its time runs out.

8. Termination

You can stop using VoiceClub and delete your account at any time (Profile → Delete account).

9. Disclaimer

VoiceClub is provided "as is" without warranties. Voice quality and availability depend on third parties and your network.

10. Limitation of liability

10.1 Nothing in these terms excludes or limits our liability for death or personal injury, for intent or wilful recklessness, or for anything that cannot be excluded or limited under mandatory law, including consumer protection law.

10.2 Subject to 10.1, our total liability arising out of or in connection with VoiceClub in any 12-month period is limited to the greater of (a) the amount you paid us in that period, and (b) €250.

10.3 Subject to 10.1, we are not liable for loss of profit, loss of data other than data we hold for you, or loss caused by third-party networks, devices or service providers outside our control.

10.4 You are responsible for what you say and transmit on VoiceClub. Under Articles 6 and 8 of the Digital Services Act we are not liable for content provided by users unless we have actual knowledge of illegality and fail to act expeditiously, and we have no general obligation to monitor.

11. Governing law and disputes

Governed by the laws of the Netherlands, without prejudice to mandatory consumer-protection rights in your country of residence. As a consumer you may bring proceedings in the courts of the country where you live.

12. Changes

We may update these terms and will note the date above. If a change matters to you, we tell you in the app before it applies to you and ask you to accept the new version. The version of 24 October 2026 sets the VoiceClub+ prices to €4.99 / €12.99 / €39.99 and adds the free first month on the monthly and yearly plans (6.2). The version of 23 October 2026 added real in-app purchases through Apple (section 6), advertising for free accounts (6.6) and how tokens are earned and spent (7.4). Contact: support@voiceclub.live.

13. Who you are contracting with

VoiceClub is a trade name of Rachid Ouaalit, registered in the Netherlands with the Chamber of Commerce under number 73401161. Our address is Kruisstraat 3, 3581 GK Utrecht, The Netherlands. Reach us at support@voiceclub.live.